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- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Promoting a mindset that prioritizes customer satisfaction and success What are some effective techniques for managing customer expectations during the implementation or integration phase of a new product or service
- Collecting and acting on customer feedback
- Advantages of customer success management
- Key performance indicators for CSM roles
- Providing the right level of attention and resources to each customer segment How does CSM leverage automation and technology to scale customer success efforts and provide efficient support
- Demonstrating the value proposition through real-world examples What are some common misconceptions about the CSM role
- Understanding churn drivers to implement preventative measures How does CSM proactively address potential churn risks
- Going beyond standard approaches to deliver exceptional value How does CSM handle situations where a customer has unrealistic expectations about the level of support they will receive
- Setting the vision and strategy for customer success How does CSM align with overall business goals
- CSM Definition
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You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
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Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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