Going beyond standard approaches to deliver exceptional value How does CSM handle situations where a customer has unrealistic expectations about the level of support they will receive
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$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Navigating challenging interactions while maintaining a positive customer relationship How does CSM leverage data and analytics to personalize customer interactions and provide more tailored support
- Ensuring that customers understand how and when to seek assistance How does CSM leverage customer data to personalize communications and provide more relevant and targeted support
- Progression opportunities within the customer success field
- Facilitating communication and finding common ground to align on goals and ensure a unified approach
- Investigating the reasons for low adoption and developing a plan to help them realize more value from the offering
- Expanding the value of existing customer relationships
- Clearly outlining the onboarding process, setting expectations for communication and support, and establishing initial goals and success metrics
- CSM's responsibility in creating success plans What are the elements of a customer success plan
- Helping customers realize the full potential of the offering What are some effective techniques for building rapport and trust with new customers
- Exploring options for retaining the customer and finding mutually beneficial solutions What are some effective ways for CSMs to stay up-to-date on the latest product features and updates
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Next Day Delivery by USPS
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Express Delivery - 48 Hours
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
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International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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