

Educating the customer on the proper use of the product and setting realistic expectations for its performance
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$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Maximizing the impact of scheduled customer touchpoints How does CSM measure the long-term impact of their efforts on customer loyalty and lifetime value
- Clearly and respectfully communicating the terms of their agreement while exploring potential options for additional support if needed
- Gathering customer insights through various methods
- Traits of an effective CSM What is customer success
- Going beyond standard interactions to build stronger relationships
- CSM's role in customer onboarding What are best practices for customer onboarding
- Analyzing qualitative and quantitative feedback to uncover common pain points, feature requests, or areas of opportunity that can benefit the entire customer base
- Finding mutually beneficial agreements that meet the customer's needs while also aligning with the company's business objectives
- Delivering a more relevant and impactful customer experience What are some strategies for building a strong sense of community among customers
- Tailoring interactions and support to individual customer needs
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Next Day Delivery by USPS
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Express Delivery - 48 Hours
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
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International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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