Interpreting customer health score data What are different models of CSM engagement
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is csm Informational
- Understanding and acknowledging the customer's frustration
- Implementing a clear process for evaluating and addressing requests based on their impact and feasibility
- Understanding customer needs and suggesting additional products or services that could provide further value
- Preparing a summary of their progress, highlighting achievements, and discussing future goals and opportunities for growth
- Measuring customer loyalty and advocacy
- Communicating transparently with customers about timelines and expectations for fulfilling their requests How does CSM contribute to a positive brand image and customer loyalty through consistent and high-quality interactions
- Implementing strategies to mitigate churn What is the role of building relationships in CSM
- Ensuring a consistent customer experience across departments What is a Net Promoter Score (NPS) and how does it relate to CSM
- Ensuring customers understand and adopt new functionalities What is the role of feedback in improving CSM processes
- Tailoring the content to their specific needs and use cases, providing hands-on exercises, and ensuring ample opportunity for questions and answers
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.