


Actively listening to their reasons for considering leaving and attempting to address their concerns
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$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Providing education to customers on a product or service
- Providing initial troubleshooting steps, escalating complex issues to technical support, and ensuring timely communication throughout the resolution process
- Regularly evaluating and refining approaches to maximize effectiveness
- Understanding CSM What does CSM stand for
- Driving product usage and realizing its value What is the role of empathy in understanding customer pain points
- Educating the customer on the proper use of the product and setting realistic expectations for its performance
- Strategies for resolving challenging customer situations
- Fostering a sense of partnership and trust through consistent and engaging interactions How does CSM contribute to the development of effective self-service resources for customers, such as knowledge bases and tutorials
- Using data to pinpoint trends, challenges, and areas where CSM can have the greatest impact
- Pitfalls that can hinder customer success efforts
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Next Day Delivery by USPS
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Order by 9pm (excludes Public holidays)
$11.99
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Express Delivery - 48 Hours
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Order by 9pm (excludes Public holidays)
$9.99
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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