How did Samsung communicate with its customers during the recall process?

Jan 25, 2017 ... Samsung Electronics has announced that the reason behind the Galaxy note 7 explosions has to do with the battery and not the phone's software or hardware in ... Mar 8, 2025 ... This loss is at least superficially similar to the loss of IFT-7 and may share similar causes, i.e. a propellant leak into the attic area that ... Jan 23, 2017 ... In the background of this PR disaster, Samsung carried out an investigation into what exactly went wrong with the phone, verified the results ... Apr 4, 2024 ... However, sales were ceased in less than 2 months from the launch of the product due to various explosions and overheating, causing damage to ... The common cause of battery explosion is when it is recharged too much. This is what happened with the Galaxy Note 7 and other brands of cell phones. On the ... ... causing further injury while dealing with the exploding battery. Potential ... Note 7 smartphone, which our attorneys began to review in 2016 after the ... Oct 19, 2016 ... The Galaxy Note 7 is one of Samsung's flagship phones, it has since been discontinued and recalled after reports of the phones catching fire ... Oct 18, 2016 ... Samsung is recalling 1.9 million Galaxy Note 7 devices in the US, after 96 reports of the phones overheating, some of which caused burns and property damage. Sep 9, 2016 ... ... fire and caused burns to submit a free case review. ... Korea's Yonhap News reported that within the first week of the Note 7 launching there were ... Sep 15, 2016 ... ... fire or cause an explosion. ... Damage to a Samsung Galaxy Note 7 after its lithium ion battery caught fire.