How can you use a customer journey map to identify pain points and opportunities?

Step 1: Identify Critical Assumptions · Step 2: Interview Potential Customers · Step 3: Analyze Customer Feedback · Step 4: Define Who, What, and Why. expand. How do you action your customer discovery debrief data? In this post,we discuss the benefits of going with your gut, and the importance of finding patterns. Aug 17, 2007 ... Marty's Note: Today we refer to this technique as the Customer Discovery Program, or sometimes Customer Development Program. But when this ... May 23, 2023 ... 5 customer discovery questions to ask during early customer discovery interviews: 1. What is the hardest part about doing the thing that you're trying to do/ ... A disciplined customer discovery process is a surefire way to find product-market fit. This section provides advice on finding early customer prospects, landing ... Aug 17, 2015 ... customer-discovery. In my previous post I detailed how I typically go ... customers had the strongest link to building great customer experiences. Sep 11, 2023 ... Building a practice and cadence of regular customer conversations is a much cheaper way to learn the same thing with a tiny fraction of the investment. Mar 26, 2025 ... Customer discovery is the process of better understanding your product's potential by researching your target demographic. It's the initial ... [Specific questions related to your product/customer] – for example, do you have kids? Problem Discovery. Questions to validate your hypothesis about a ... Sep 14, 2022 ... Customer discovery can be used by: ✓ Entrepreneurs and startups to understand the needs, pain points, and challenges of customers before they ...