How do you handle dissatisfied customers to prevent them from becoming disloyal?

Nov 3, 2015 ... Abstract. Introduction: Brand equity and consumer loyalty play a role in continued purchasing behaviour; however, this research has largely ... Sep 6, 2024 ... As younger generations gain more purchasing power, loyalty programs can accentuate their main draw of financial rewards with tailored offerings. This study conceptualizes and empirically examines the differential curvilinear effects of multiple determinants of loyalty intentions. Sep 1, 2020 ... Consumers' socially responsible consumption behavior, their expectations of CSR activities implemented in companies, their attribution of ... Feb 4, 2025 ... Examples of how brands have engaged their customers around sustainability and the results they have seen regarding loyalty and business outcomes ... Feb 2, 2023 ... Consumers were 10 percent more likely to shop with an organization with a top loyalty program, 14 percent more likely to increase frequency of ... Oct 24, 2024 ... Authentic sustainability claims can build trust between consumers and brands. When consumers believe that a company is genuinely committed to environmental ... This study investigates consumers' traffic attitudes and behavioural responses to on-demand ride-hailing. Jul 7, 2009 ... The advantages of customer loyalty are more pronounced in a downturn. Loyal customers cost less to serve. They typically concentrate more spending with ... Jan 30, 2021 ... We first conceptualize the mechanism on how credible marketing efforts impact consumers' attachment formation and their loyalty by drawing on ...