What is the role of relationship management in B2B customer loyalty?

Dec 17, 2014 ... New research from San Francisco State University shows consumers' loyalty and passion for an automobile brand are driven more by appearance. May 25, 2021 ... We find evidence that gas stations affiliated with the program increase prices in later periods of the program, as predicted by theory. The ... Key findings are that both positive and negative emotions, and the cognitive component of satisfaction correlate with loyalty. Regression analysis indicates ... This study investigates consumers' traffic attitudes and behavioural responses to on-demand ride-hailing. Aug 27, 2018 ... ... Consumer Loyalty Award. “Receiving the loyalty award from our consumers illustrates our team's devotion to continue the healing ministries ... Oct 24, 2024 ... Authentic sustainability claims can build trust between consumers and brands. When consumers believe that a company is genuinely committed to environmental ... Customer-centric returns drive long-term loyalty. 93% of consumers are more likely to purchase from retailers who offer quality guarantees or warranties. The ... Emotionally strong brands stretch the definition of experience. They create anticipation and build excitement leading up to the experience, and they create an ... Customer loyalty describes an ongoing emotional relationship between you and your customer, manifesting itself by how willing a customer is to engage with and ... Healthcare consumers can be classified into one of five psychographic profiles: self-achievers (25.8%), balance seekers (12.8%), priority jugglers (20.4%), ...