How can customer success teams measure the impact of their knowledge base?

Jul 11, 2023 ... ... customer's needs. If you can't connect your CSMs' activities to a layer in this hierarchy, then they shouldn't do it. Generally, this means ... Dec 18, 2020 ... This usually means going 'up-market' to work with larger and more strategic customers. A CSM on this path can continue to refine their CS ... Jul 14, 2020 ... Clear Expectations, Success Criteria and Metrics. CSMs not only need to know why they're doing what they're doing but also what success means to ... At smaller companies, CSMs might be the only customer success professionals on staff, meaning they wear multiple hats. In these cases, the role can span entry- ... Nov 30, 2023 ... Customer success and customer satisfaction are often thrown around in the context of the tech industry. But what do they mean? This is an impactful, high-visibility role with the opportunity to define what Customer Success means at Transcend. What you'll do. Customer Strategy & Advocacy. Jul 11, 2022 ... “P” is for Platform, and that's good enough for me! If you want to know our opinion, we vote for CSP to officially mean Customer Success ... Apr 3, 2014 ... Customer success is about more than delivering service or support. It's about having real-time visibility into the issues customers are facing. Aug 1, 2019 ... When I asked our generally sales-supportive PS team why they refused to do these implementations, they said, “because there was a 0% chance that ... Feb 6, 2025 ... CSMs see which problems affect multiple clients and forecast what those trends mean for future churn. The high-level view enables CSMs to ...