


How can you use SLA data to identify areas for improvement? What is the role of automation in SLA management and monitoring?
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- What data and historical performance information should you consider when setting targets? How do you ensure that targets are realistic and achievable?
- What tools and platforms can be used to create SLA dashboards and reports? What are the key considerations for designing effective SLA reports and dashboards?
- Can you describe a hierarchical structure for a multi-level SLA?
- Where is backup data stored, and what are the security measures in place?
- How often should updates on SLA performance be communicated to stakeholders?
- How are outcome-based SLAs different from traditional SLAs?
- What is the importance of clearly defining metrics in an SLA?
- What are the common sections found in most SLAs? What information should be included in the introduction or overview section of an SLA?
- How often should SLAs be formally reviewed?
- How are application availability and uptime measured?
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