What is a detractor in NPS?

Sep 28, 2021 ... A Net Promoter Score (NPS)® is a number your company can use to measure customer satisfaction and a valuable piece of the puzzle when it ... Feb 21, 2024 ... Any score of 70 and above is considered to be excellent, as per Bain & Company Inc. How do I manually calculate my NPS ... Sep 4, 2022 ... The rule of thumb is that anything below 30 is mediocre, whereas a score between 30-50 is good, a score between 50-70 is great, and a score ... A good starting point is to aim for a 50 or higher. Anything below this threshold may indicate that you need to work on improving customer satisfaction. Mar 5, 2019 ... The NPS score rating ranges from -100 to 100. Anything above the median of 0 is deemed to be a “good” NPS. Reichheld considers scores of 50 – 80 to be ... The Net Promoter ScoreSM (NPS®) is a single, easy-to-understand metric that predicts overall company growth and customer lifetime value. These powerful tools ... While NPS scores range from -100 to +100, their interpretation depends on your industry and market. The NPS Calculation · Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth. · Passives (score 7-8) are satisfied but ... Feb 2, 2011 ... There are three basic ways to determine whether your company/product/service has a "good" Net Promoter score: 1. ... Net Promoter score was just 16. What is a good NPS score? The best NPS score is one that is continually improving. It's hard to broadly benchmark scores ...