


How does service design consider the customer's perspective and experience?
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is the definition of service Informational
- What factors should be considered when designing and implementing a service guarantee?
- What are the key elements of a service definition? What is the value proposition of a service?
- What are some appropriate ways to offer compensation or solutions to dissatisfied customers? How can organizations act quickly and efficiently to resolve service issues?
- How does S-D logic address the heterogeneity and context-dependency of value creation? What is the definition of service innovation?
- Why is it important to measure service performance?
- What are some ethical considerations related to the use of technology in service delivery (e.g., data privacy, algorithmic bias)?
- What are the potential risks of relying too heavily on the service recovery paradox as a strategy? How can organizations aim for "zero defections" rather than relying on the need for service recovery?
- What are the key considerations in designing the interior of a service facility?
- What are the characteristics of a strong service culture?
- How is artificial intelligence impacting service? What is the role of data analytics in service management?
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.