


How is artificial intelligence impacting service? What is the role of data analytics in service management?
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is the definition of service Informational
- What are different bases for segmenting service customers?
- What role does technology play in enabling and enhancing the functionality of SSTs?
- What are the different levels of customer relationships? What is customer relationship management (CRM) in services?
- How does technology play a significant role in back office processes? What are some common challenges faced by back office operations?
- How can service providers demonstrate empathy towards customers?
- What are the potential negative consequences of poor or inadequate service recovery?
- What are the key functions and activities performed in the front office?
- How can service blueprints identify potential points of failure or bottlenecks in service delivery? How can service blueprints facilitate communication and coordination among different departments and employees involved in service delivery?
- How can customer expectations prior to a service failure influence the outcome of recovery efforts?
- How can service performance data be used to benchmark against competitors? How can service performance data be communicated effectively within the organization?
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.