
Resource optimization How can a focus on SLA drive innovation in support processes and technologies?
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- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
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what is sla time Informational
- Reduced errors How to leverage automation to ensure consistent application of SLA policies?
- Self-service
- Promoting self-service How to empower customers with the knowledge and resources to potentially reduce their reliance on support and SLA-driven interactions?
- Understanding customer expectations
- Feedback mechanisms
- Empowered customers
- Faster problem solving
- Regular monitoring
- Proactive support What is the impact of emerging communication channels on SLA expectations?
- Seeking solutions What is the impact of mergers and acquisitions on existing SLAs?
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Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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