



Why is resilience important for individuals working in customer support?
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- - Transit time: 7-10 business days
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what is difference between customer service and customer support Informational
- What are the best ways for customer support to gently correct customer errors?
- What are the problem-solving approaches and resources available to agents when dealing with novel or complex customer challenges?
- What is the importance of self-care for customer service and support professionals to avoid burnout?
- What is the process for addressing and resolving negative feedback received by customer support?
- What is the difference between customer service offered through various digital channels (e.g., email, chat, social media)?
- What are the strategies for addressing broader customer sentiment and identifying underlying factors contributing to negative perceptions?
- How do inbound and outbound customer support interactions differ?
- How can companies effectively track and quantify the impact of their customer support efforts on business outcomes?
- What types of issues does customer service primarily handle? What categories of problems are typically escalated to customer support?
- What is the importance of celebrating successes and recognizing good performance in customer service teams?
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