What is the significance of patience in customer service roles?
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what is difference between customer service and customer support Informational
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- What is the importance of self-care for customer service and support professionals to avoid burnout?
- What is the process for addressing and resolving negative feedback received by customer support?
- What is the difference between customer service offered through various digital channels (e.g., email, chat, social media)?
- What are the strategies for addressing broader customer sentiment and identifying underlying factors contributing to negative perceptions?
- How do inbound and outbound customer support interactions differ?
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- What types of issues does customer service primarily handle? What categories of problems are typically escalated to customer support?
- What is the importance of celebrating successes and recognizing good performance in customer service teams?
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