What is the importance of conducting post-interaction surveys or feedback requests to gauge customer satisfaction?
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what is difference between customer service and customer support Informational
- How does customer service handle situations where the customer is expressing dissatisfaction with the overall experience, not just a specific product or issue?
- How does customer service handle situations where the customer is making unreasonable demands or exhibiting difficult behavior?
- How does customer service handle requests for information that is confidential or proprietary?
- How can empowering agents to take responsibility for resolving issues lead to increased customer satisfaction and employee engagement?
- How does customer service handle situations where the customer is asking for something outside of company policy?
- How do the scale and resources of a company impact its customer service and support capabilities?
- How do SLAs define the expected standards and timelines for customer support responses and resolutions?
- What is the appropriate level of assistance and guidance that customer support can provide for external issues?
- How does customer service handle situations where the customer is reporting a potential security vulnerability or privacy issue?
- How can transparent communication about timelines, processes, and potential limitations help manage customer expectations and prevent dissatisfaction?
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