



What are some key skills and qualities that are essential for success in customer service and support roles (e.g., communication, empathy, problem-solving)?
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what is difference between customer service and customer support Informational
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- How does customer service handle requests for accessibility features or accommodations for individuals with disabilities?
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- What is the difference between customer service that is viewed as a cost center versus a revenue generator for the organization?
- What techniques do customer support professionals use to de-escalate tense situations?
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