The role of emotional intelligence in customer interactions How does CSM handle difficult customers
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what is csm Informational
- Being mindful of cultural nuances and communication styles
- Expanding the customer's investment and strengthening their relationship with the company What are some effective techniques for managing customer expectations regarding the level of ongoing support they will receive after the initial onboarding phase
- Responsibilities of a CSM
- Measuring customer satisfaction with specific interactions
- Making customer success stories relatable and impactful How does CSM adapt to different communication styles
- CSM's role in influencing CSAT What is Customer Effort Score (CES)
- Identifying areas for improvement in onboarding How does CSM ensure customer adoption of a product or service
- Ensuring that self-service resources are comprehensive and address the needs of most customers What are some best practices for conducting effective renewal conversations with customers
- Reviewing their past success and the value they have received, discussing future goals, and addressing any concerns about continuing the relationship
- Building strong customer relationships for advocacy What is a customer success plan
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