



Conveying understanding and attentiveness through verbal cues and active listening in online communications
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$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Receiving feedback constructively and taking action to address concerns
- Metrics used to indicate customer well-being
- Clearly outlining the available support channels and service level agreements (SLAs)
- Regularly reaching out to customers to ensure their ongoing success
- Effective strategies for onboarding new clients
- Communicating new features and modifications effectively
- Sharing insights into customer interactions and pain points with the product development team
- Adhering to ethical practices in customer interactions How does CSM handle account renewals
- Clearly outlining the implementation timeline, providing regular updates on progress, and proactively addressing any challenges that arise
- Organizing and prioritizing interactions based on customer health and potential
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Next Day Delivery by USPS
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$11.99
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Express Delivery - 48 Hours
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$9.99
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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