Building confidence and overcoming initial resistance How does
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$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Demonstrating expertise, being responsive and reliable, and showing a genuine interest in their success
- Fostering a sense of belonging and encouraging customer engagement How does CSM handle situations where there is a misalignment between the customer's understanding of the product and its actual capabilities
- Making customers feel understood and valued What is the role of effective time management in prioritizing tasks and ensuring that all customers receive timely and appropriate attention
- Maximizing productivity and delivering consistent service How does CSM contribute to the development of a customer-centric knowledge base by identifying common questions and areas of confusion
- Key considerations for hiring and developing CSMs
- Sharing positive customer outcomes and testimonials to demonstrate the value of customer success initiatives
- Tailoring the content to their specific needs and use cases, providing hands-on exercises, and ensuring ample opportunity for questions and answers
- Industry-recognized credentials for customer success managers
- Establishing rapport and trust with customers
- Alignment between customer success and marketing efforts
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Next Day Delivery by USPS
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$11.99
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Express Delivery - 48 Hours
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Order by 9pm (excludes Public holidays)
$9.99
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
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International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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