How did Samsung's internal communication processes function during the crisis?

Jan 22, 2017 ... The company said at a news conference Monday morning in South Korea that two separate problems with its lithium-ion batteries were to blame for the fires. Sep 9, 2016 ... ... fire and caused burns to submit a free case review. ... Korea's Yonhap News reported that within the first week of the Note 7 launching there were ... May 4, 2022 ... What Led to the Galaxy Note 7 Crisis? Samsung, at first, notified that these explosions were because of some defective pieces and launched an ... Jan 22, 2017 ... HONG KONG — Samsung, the South Korean conglomerate, blamed battery manufacturing problems and design flaws for the embarrassing and costly ... Sep 2, 2016 ... There have been 35 reported cases of phones either exploding or catching fire, and Samsung is recalling all of the units it has produced so far. Nov 21, 2016 ... ... Note 7 after failing to correct a problem that caused the devices to explode. Previously, it was forced to recall 2.5 million Note 7s ... Sep 18, 2016 ... Jonathan Strobel has filed what is believed to be the first lawsuit to result from a battery defect affecting Samsung Note7 smartphones. May 29, 2022 ... The batteries expand so they don't have reason to explode. We see ... Less since the Galaxy Note 7 days but still a known issue. Sent ... Jan 16, 2025 ... It's easy to forget what a great smartphone the Galaxy Note 7 was given the controversial situation surrounding the 2016 device. Jan 23, 2017 ... Samsung has blamed lithium-ion batteries for causing its Galaxy Note 7 mobile phones to overheat and catch fire, a fault that led to the global recall.