How do leaders build a customer-obsessed culture?

May 17, 2016 ... ... What Leaders Really Do.” The main point? Leaders and managers do different things. Leaders watch the future; managers attend to the day-to-day. This 15 year old book by John Kotter is a moderately interesting expose on the differences between leadership and management, and the challenges of both. The ... Mar 13, 2023 ... What leaders really do is prepare organizations for change and help them cope as they struggle through it. Only leaders have the right to make key strategic choices. This is a result of ... J.P. Kotter (2001) 'What Leaders Really Do', Harvard Business Review ... Sep 30, 2021 ... The guiding coalition is the lead team or model collaborative team in a professional learning community. It is the center of a school's ... Sep 27, 2017 ... What I hear most from Jobs for the Future's clients is that ... Leaders who value coaching make good decisions about when they need ... John P. Kotter on What Leaders Really Do provides an invaluable opportunity to consider the core issues that lie at the heart of leadership. Dec 15, 2015 ... What Leaders Really Do. Harvard Business Review, 68: 103–111. Kouzes ... Effective Leadership Behaviors: What We Know and What Questions Need More ... What does leadership really look like in the veterinary profession? On this episode of the Clinician's Brief Partner Podcast, our very own Dr.... Nov 11, 2014 ... “More change always demands more leadership.” John P. Kotter, What Leaders Really Do, Harvard Business Review, Dec. 2001