



How can a rigid operating model stifle innovation and adaptation? How can a siloed operating model impede collaboration and customer focus?
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- What are the implications of the increasing importance of customer experience for the design of operating models? How can organizations build more customer-centric operating models?
- How can we design feedback mechanisms to capture customer insights and drive improvements?
- How will emerging technologies shape the operating models of tomorrow? What are the key skills and capabilities required for operating model design and implementation?
- What changes to our organizational structure will be required by the target operating model? What changes to our processes and workflows will be needed?
- What resources will be needed to support the operating model transformation? How will the performance of the operating model be monitored and reported?
- How can we break down silos and promote a more integrated way of working?
- How can we mitigate these roadblocks? What are the critical dependencies between different elements of our target operating model?
- What changes to our organizational structure might be needed to support our target operating model?
- How does the operating model support customer relationship management (CRM)?
- How can we design an operating model that delivers exceptional customer experiences? How can we use customer feedback to inform the ongoing evolution of our operating model?
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