



What are the exit strategies and data ownership considerations in managed services SLAs?
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- What are some specific SLA considerations for Platform as a Service (PaaS)? How do SLAs address data security and privacy in cloud environments?
- What is the relationship between SLOs and service credits or other penalties in an SLA?
- How is network security addressed in the SLA?
- What types of training materials and resources can be used to educate employees about SLAs? How can you reinforce SLA awareness and the importance of meeting SLA targets within the organization?
- What are the procedures for requesting and obtaining support outside of standard service hours?
- What are the vulnerability management procedures covered in the SLA? What are the data encryption and access control measures guaranteed by the SLA?
- How can you ensure that SLOs are aligned with business needs and priorities?
- How can version control be used to manage changes to SLAs? What are the best practices for onboarding new customers or services under an existing SLA?
- What are the best practices for adapting SLAs to changing business needs? Can you provide examples of innovative SLA metrics?
- How are disaster recovery and business continuity plans tested and validated? What are the communication protocols during a disaster recovery event according to the SLA?
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