



What are the advantages of using a service-based SLA?
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what are the 3 types of sla
- How is the recovery process documented and reported? What are the key performance indicators for customer support SLAs?
- Who is the target audience for a customer-based SLA? What are some examples of customer-based SLAs?
- How can you use customer feedback to continuously improve SLAs and service delivery? What are the key considerations for defining and managing internal SLAs (between different departments or teams)?
- How can you ensure that IT SLAs support and enable business objectives?
- How can you tailor visualizations to different audiences?
- What is the importance of aligning service levels with business priorities? How can you effectively manage expectations regarding service levels with customers?
- Who are the designated points of contact for each escalation level? What are the expected response times for each level of escalation?
- What are the disadvantages of using a customer-based SLA? Can you explain service-based SLAs?
- Can you give examples of security metrics?
- How can data analytics help predict potential SLA breaches? What are the legal considerations when drafting international SLAs?
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