



How are AI and machine learning being used to enhance SLA reporting capabilities?
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what are the 3 types of sla
- What types of training materials and resources can be used to educate employees about SLAs? How can you reinforce SLA awareness and the importance of meeting SLA targets within the organization?
- What are the metrics commonly used in help desk SLAs? What are the different priority levels typically defined in support SLAs?
- What are the potential consequences of setting targets that are too aggressive or too lenient?
- What are the target handle times for different support channels? How is customer satisfaction measured in the context of support SLAs?
- How are disaster recovery and business continuity plans tested and validated? What are the communication protocols during a disaster recovery event according to the SLA?
- How can you use SLA reports to identify trends and patterns? What are the best practices for presenting SLA performance data?
- What are the potential legal risks associated with poorly drafted SLAs? How do you handle amendments and modifications to an existing SLA?
- What are the compliance standards and regulations referenced in the security SLA?
- How are service requests handled differently from incidents in an SLA?
- What is a Service Level Agreement?
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