


Was there a breakdown in visual or nonverbal communication? What was the rhetorical technique used that backfired?
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what was wrong with you
- Was there a lack of thoroughness? What was the consideration of different perspectives?
- Could people with disabilities not use the product or service?
- Did you feel sorry for what happened?
- Were tasks performed by machines or computers?
- Were there compatibility issues that caused problems? What was the inconsistent application of standards?
- Were there subtleties in language that were overlooked? What was the semiotic message that was misinterpreted?
- Did the technology malfunction or produce incorrect results?
- Did the lack of backup contribute to the problem? What was the quality of the interface or interaction?
- How were people generally thinking or feeling?
- Did it damage your standing? What was the impact on relationships or connections?
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