What is the role of diplomacy in customer service?

The question “what is good customer service” can be simply answered by “providing services to your customers in the same manner you would want to be served! Apr 3, 2020 ... What is The Difference Between Good and Great Customer Service? · Meeting Expectations vs Exceeding Expectations · Resolving Problems the First ... May 12, 2024 ... Give the customer your undivided attention: Make eye contact, put away distractions like your phone, and lean in slightly to show you're engaged ... Feb 2, 2022 ... You also need to make your customers feel like any queries or problems they might have are valid and that you can solve them. “Right or wrong, ... Oct 19, 2014 ... This could easily be a rant based on some recent customer service experiences but I'm going to avoid that and instead look at what companies ... Mar 25, 2025 ... The 3 important qualities of customer service revolve around professionalism, patience, and having a “people-first” attitude. Customer loyalty. Loyal customers have many benefits for businesses. 91% of customers say a positive customer service experience makes them more likely to make ... Many businesses have a dedicated customer service department, but those invested in delivering great experiences make support a company-wide priority. Click ... Jun 12, 2017 ... Only the customer knows what will make ... At the core, excellent customer service is about civility, maintaining relationships, and good manners. Nov 20, 2009 ... And is there anything that I, the customer, can do to make it an easier experience? ... good customer service and the value of customer retention.