What is the impact of a well-trained and knowledgeable customer service team?

Ever wondered what makes some people buy groceries from the same local store, even when there are other sellers offering the same items for the same price? Jun 29, 2024 ... Good customer service also entails being courteous, empathetic and patient, even in challenging situations. It's about building trust and ... Mar 4, 2025 ... Tips for providing good customer service · Being responsive · Understanding the customer's needs · Providing omnichannel support · Adjusting your ... Jun 29, 2024 ... Good customer service also entails being courteous, empathetic and patient, even in challenging situations. It's about building trust and ... Jan 28, 2025 ... Providing great customer service means knowing who your customers are and what they want. When you have a better understanding of your customers ... May 12, 2024 ... Give the customer your undivided attention: Make eye contact, put away distractions like your phone, and lean in slightly to show you're engaged ... In time, if other customers do the same, the company's future will be in jeopardy. Now think what happens when you have a positive customer service experience. Similarly, companies such as Amazon, Ritz-Carlton, Zappos, and American Express have demonstrated the value of competitive advantage gained through good ... Jul 18, 2023 ... For example, if the customer mentions a fee, don't just repeat what they say “So you're calling about a fee.” Instead, ask an open-ended ... Apr 15, 2025 ... What defines good customer service? Customers expect seamless, intelligent, and proactive assistance, and anything less is a competitive ...