What is the impact of a strong and customer-focused leadership team on the overall customer service performance of the organization?

In Stock

Size Guide

$34.99 $29.99

Shipping and Returns Policy

May 14, 2021 ... Learn the anatomy of a really good customer service call and the 7 customer service call center best practices that make it possible. Good customer service is a company-wide strategy to (1) eliminate the root causes of support, (2) honor a customer's time, preferences, and humanity. Oct 9, 2024 ... What is good customer service? Good customer service refers to the practice of providing reliable, timely and personalized support that meets ... Nov 16, 2023 ... What Defines Good Customer Service and How Does Excellent Customer Support Foster Brand Loyalty? Read more in the article. May 19, 2022 ... Good customer service requires someone who is kind, empathetic, patient and knowledgeable about their particular companies processes. Aug 8, 2024 ... So, what is good customer service? It combines responsiveness, empathy, knowledge, professionalism, and consistency. Businesses can build long ... ... customers rewards programs, good discounts, and excellent customer service. ... While you may think that providing great customer service only makes the customer ... Feb 13, 2025 ... What are the 5 key elements of excellent customer service? · Understanding customer needs · Providing quick service · Engaging in effective ... This book clearly defines the specific roles and responsibilities of a customer service representative. It helps customer service representatives to competently ... Jun 12, 2017 ... Only the customer knows what will make ... At the core, excellent customer service is about civility, maintaining relationships, and good manners.
  • Next Day Delivery by USPS Find out more

    Order by 9pm (excludes Public holidays)

    $11.99

  • Express Delivery - 48 Hours Find out more

    Order by 9pm (excludes Public holidays)

    $9.99

  • Standard Delivery $6.99 Find out more

    Delivered within 3 - 7 days (excludes Public holidays).

  • Store Delivery $6.99 Find out more

    Delivered to your chosen store within 3-7 days

    Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store
  • International Delivery Find out more

    International Delivery is available for this product. The cost and delivery time depend on the country.

You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.

You have 28 days to return your order from the date it’s delivered. Exclusions apply.

View our full Returns and Exchanges information.

Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.

No reviews yet. Only logged in customers who have purchased this product may leave a review.