Creating Emotional Connections

In this book, Lou Downe defines a service in the most elegantly simple yet quickly understood way I've ever heard/read, "Something that helps someone do ... Sep 21, 2017 ... National Customer Service Week is coming up the first week in October. This is a time to appreciate employees for doing a great job taking ... Feb 2, 2022 ... When providing customer service, make sure your communication is clear and easy to understand. This includes using simple language and ... Oct 3, 2022 ... Typically, certain traits such as “friendly personality”, “intelligence”, “calm demeanor”, and “trainability” come to our minds. However, breed ... Mar 12, 2020 ... So what does a server need to do to take their service from ordinary to extraordinary? We sat down with three restaurant industry insiders Erik ... Mar 31, 2024 ... Understanding what a customer expects to receive as a final product is necessary to assess whether a good or service is separately identifiable ... Speaking with the service team helped me get exactly what I was looking for. The only reason not to give 5 stars is the fact that I had to separately claim for ... May 12, 2024 ... Good customer service reps are empathetic listeners, resourceful problem-solvers, and clear communicators who turn customer interactions into positive ... Mar 10, 2015 ... Great service designers are good at bonding and empathising with others. They excel at adapting other people's thinking and behaviour to match ... Service excellence can be defined as what a business chooses not to do well. To create a successful service offering, managers need to determine which ...