Creating Blueprints for Service Delivery

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$34.99 $29.99

Shipping and Returns Policy

Apr 3, 2020 ... Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on ... Jan 14, 2020 ... Whilst no one person can claim to deliver the absolute closing word on what makes a good service, Lou Downe has given it a shot and had the ... Oct 22, 2024 ... The characteristics of a good government service · A user can do what they need to do, from start to finish · A user has to do as few things as ... Feb 9, 2024 ... A reliable laundry service means consistent quality, punctual pickups and deliveries, and transparent communication. It's about trust – knowing ... May 2, 2022 ... 1. Good Service Managers are open to new ideas. · 2. Their service technicians show up on time, every time. · 3. They ask open-ended questions. · 4 ... Jun 29, 2024 ... Good customer service also entails being courteous, empathetic and patient, even in challenging situations. It's about building trust and ... Jan 30, 2024 ... A good manager has a background in the same field, is willing to get down and dirty with you to get the job done, and will be happy to help find answers to ... Mar 16, 2024 ... In the eyes of customers, it's these instances of exceptional customer service that truly make a lasting impression. The benefits of delivering ... May 12, 2024 ... Good customer service reps are empathetic listeners, resourceful problem-solvers, and clear communicators who turn customer interactions into positive ... Jul 9, 2024 ... 10 tips to provide better customer care as a service advisor · 1. Keep a clean, organized workspace. · 2. Update your customers, even when there's ...
  • Next Day Delivery by USPS Find out more

    Order by 9pm (excludes Public holidays)

    $11.99

  • Express Delivery - 48 Hours Find out more

    Order by 9pm (excludes Public holidays)

    $9.99

  • Standard Delivery $6.99 Find out more

    Delivered within 3 - 7 days (excludes Public holidays).

  • Store Delivery $6.99 Find out more

    Delivered to your chosen store within 3-7 days

    Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store
  • International Delivery Find out more

    International Delivery is available for this product. The cost and delivery time depend on the country.

You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.

You have 28 days to return your order from the date it’s delivered. Exclusions apply.

View our full Returns and Exchanges information.

Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.

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