Building Rapport with Diverse Customer Bases

In Stock

Size Guide

$34.99 $29.99

Shipping and Returns Policy

In this book, Lou Downe defines a service in the most elegantly simple yet quickly understood way I've ever heard/read, "Something that helps someone do ... Mar 13, 2025 ... 'Get in the trenches' if you want to be a good service manager ... Technician trainer and podcaster Joshua Taylor said if he ran a dealership ... Apr 22, 2016 ... What makes a good service · Start with user needs · Achieve a policy intent · Includes everything a user needs to complete their task · Has a ... Dec 21, 2023 ... These seven qualities of good customer service are the secret ingredients to making customers happy and helping your business grow. Feb 9, 2024 ... Good customer service means building relationships with your customers. This can mean you have a rapid response time to service requests, respond to all ... The findings of their study advised that mentors should unstintingly provide appropriate praise and affirmation to avoid mentees' hesitation, stagnation, fear, ... What Makes a Good Customer Service Representative? · They Are Empathetic · They Communicate Clearly · They Enjoy Solving Problems · They Have a Learning Mindset. Jan 30, 2024 ... A good manager has a background in the same field, is willing to get down and dirty with you to get the job done, and will be happy to help find answers to ... Mar 16, 2024 ... In the eyes of customers, it's these instances of exceptional customer service that truly make a lasting impression. The benefits of delivering ... Mar 19, 2025 ... What are the principles of good customer service? There are four key principles of good customer service: It's personalized, competent, ...
  • Next Day Delivery by USPS Find out more

    Order by 9pm (excludes Public holidays)

    $11.99

  • Express Delivery - 48 Hours Find out more

    Order by 9pm (excludes Public holidays)

    $9.99

  • Standard Delivery $6.99 Find out more

    Delivered within 3 - 7 days (excludes Public holidays).

  • Store Delivery $6.99 Find out more

    Delivered to your chosen store within 3-7 days

    Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store
  • International Delivery Find out more

    International Delivery is available for this product. The cost and delivery time depend on the country.

You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.

You have 28 days to return your order from the date it’s delivered. Exclusions apply.

View our full Returns and Exchanges information.

Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.

No reviews yet. Only logged in customers who have purchased this product may leave a review.