How does spoken interaction play a role in customer service and support?

This course is part of the larger module "Methods and technologies for accessibility and their evaluation" which consists of over 25 modules (1 ECT each). Apr 30, 2014 ... Seedhouse, P. (2010). Locusts, Snowflakes and Recasts Complexity Theory and Spoken Interaction. Classroom Discourse, 1, 4-24. Mar 6, 2023 ... This article reviews theories and neurocognitive experiments that make this connection and can contribute to advancing our understanding of speaking in social ... This chapter explores the context of a study of multimodal interaction on YouTube that draws upon tools for the analysis of spoken interaction. While the. Aug 21, 2020 ... Communication happens when one person sends a message to another person. This can be verbally or non-verbally. Interaction happens when two people respond to ... Dec 2, 2023 ... These findings further indicate that caudal inferior and middle frontal gyri constitute a critical planning network essential for interactive language use. Jan 1, 2007 ... The book explores using dialogue to communicate personal meaning effectively. It covers dialogue as both 'product' and 'process' in language ... Listeners use intonational phrase boundaries to project turn ends in spoken interaction ... Towards an integrated understanding of speaking rate in conversation. Nov 23, 2020 ... E+VE-SFI (Erasmus+ Virtual Exchange -- Spain, France, Ireland) is a higher-education VE between students from Universidad Autónoma de Madrid ... Mar 19, 2014 ... The findings suggest that participants draw on their knowledge of both spoken and written interaction when managing the particular interactional ...