


Are there any compensation or incentive structures linked to the achievement of lodgement-related targets?
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what is outstanding lodgement
- How is user involvement ensured during the design and implementation of a new system? What are the data migration challenges associated with a lodgement system upgrade, and how are these mitigated?
- How are lodgements made on behalf of deceased individuals processed and distributed to their estates? What legal documentation is required in such cases, such as death certificates or probate documents?
- How is communication maintained with the sender to obtain the necessary information or arrange for the return of the funds? How are unclaimed lodgements managed in accordance with applicable escheatment laws?
- How are customer surveys or feedback collected and analyzed?
- How are the costs of managing unclaimed lodgements accounted for? What are the specific requirements for lodgements made by government entities?
- What are the key reports generated from lodgement processing systems? How are these reports used for monitoring and decision-making?
- What mitigation strategies are in place for the most significant lodgement-related risks? How are changes in the organization's business strategy or operating model likely to impact lodgement volumes or processes?
- What technology tools are used to automate or improve reconciliation?
- Are there any specific legal or contractual obligations related to the processing and reconciliation of certain types of lodgements? How does the organization stay informed about changes in relevant laws and regulations?
- What are the record-keeping requirements for unclaimed lodgements?
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