How can open-ended feedback be used to train customer service staff or refine service protocols

Feb 12, 2020 ... What has worked well in the ecosystem and community? Where are the brightest spots in the Open edX world? juancamilom (Juan Camilo Montoya) ... Jan 6, 2025 ... The key to asking better questions is simple: ask a well-crafted, open-ended question rather than a closed-ended one. Oct 31, 2018 ... This is a feature that many other survey systems have out of the box. OK, we can create it in LS with a plugin, but when a new version comes out ... Oct 14, 2024 ... The Open-ended activity type allows the audience to respond to the question with a written answer. Just like multiple choice activities, open- ... In this article, we will explore how to ask open-ended questions, the benefits of using them, and provide common examples of open-ended questions. Open-ended questions elicit fresh and sometimes even startling insights and ideas, opening minds and enabling teachers and students to build knowledge together. Feb 17, 2015 ... Here's a quick little trick I discovered that might help. If you find yourself asking a closed-ended question, you can always open it up at the ... Open-ended questions probe and elicit expanded thinking and processing of information. By discussing the questions in groups, students have the opportunity ... Whereas a close-ended question provides immediate results, an open-ended question can require a significant investment of time and energy in order to transform ... Mar 3, 2025 ... 10 examples of open-ended questions · Why did you apply for this position? · Explain how you manage tight deadlines at work. · What are your ...