Information to provide to support when reporting MFA problems

Oct 29, 2024 ... Where do I find the MFA verification code? · 1. Authenticator App: You need to open your authenticator app to see the verification code. · 2. Jan 9, 2025 ... If you are accessing my.clarkstate.edu from your phone, you can tap the QR code and your phone will ask to open it within an authenticator app. Enable multi-factor authentication · If your device and MFA application support scanning QR codes, scan the code provided. The MFA application will provide an ... May 23, 2018 ... @awumsuri if you're not able to open a support ticket please DM me for your details and I can have someone contact you to restore your account. Oct 13, 2022 ... I've never seen this for virtual MFA codes, but when it happens for physical MFA tokens, it indicates that the timing is out of sync -- this ... Authenticator app (Microsoft Authenticator): used to generate a one-time verification code and/or allow you to approve/block login attempts. · Phone call: ... Oct 24, 2023 ... I am getting a 6-digit code... However, when prompted for this code at logon, it is not accepted. I get an error "The authentication code you entered is not ... When the users are getting the message 'this code is invalid' when entering the MFA code, it means that you are facing a “time synchronization” issue. My authenticator app allows me to send the 6-digit MFA codes to my phone in a text message. Is there an issue with using this for GAMMIS MFA? 12. I use my ... Most commonly, this is in the form of entering a dynamic six-digit verification code. These verification codes are generated by a third-party authentication app ...