What are some alternative metrics to NPS?

The best is 100. However, both of these scores are highly unlikely in real life. Passives count toward the total number of respondents, which decreases the ... What is a good eNPS score? · -100-0: Scores between -100 and 0 indicate a high number of detractors, which means people have a very poor experience in the ... Jul 16, 2018 ... What is a good NPS? A good net promoter score is technically anything above zero, which means you have more promoters than detractors. The worst ... Jan 15, 2025 ... The NPS varies across industries, but it is generally acknowledged that a positive score is good, a score of +50 or more is excellent and a ... Jan 11, 2024 ... The net promoter score scale ranges from -100 to +100, with -100 being worst and +100 being best. Getting an accurate net promoter score ... Jul 6, 2023 ... NPS comes in the form of a short customer survey typically sent twice a year. A typical NPS asks one question: “On a scale of 0 to 10, how ... Apr 20, 2021 ... By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run ... Your Net Promoter Score is simply the percentage of customers who are promoters (those who scored 9 or 10) minus the percentage who are detractors (those who ... Jun 8, 2011 ... But what are good Net Promoter and Usability Scores? Consumer & Productivity Software Benchmark Survey. Over the past six months I conducted the ... Net Promoter Score (NPS) is one of the most effective and easy-to-use tools for gauging customer loyalty. It provides insights into brand perception, growth ...