How can you personalize your follow-up based on NPS score?

Your Net Promoter Score is simply the percentage of customers who are promoters (those who scored 9 or 10) minus the percentage who are detractors (those who ... Jul 16, 2018 ... What is a good NPS? A good net promoter score is technically anything above zero, which means you have more promoters than detractors. The worst ... May 8, 2023 ... A good score is anywhere between 10 and 30, and a score of 30 or greater is considered excellent. Calculating eNPS can help employers: Get a ... Oct 18, 2019 ... According to their NPS ratings, 50% of customers in our first survey were promoters, but 69% of customers had actually recommended a brand. So ... Mar 24, 2023 ... Its aim was good: to reduce myopic focus on business results and usher a customer-centric mindset. As such, I have no doubt NPS did a lot of ... A good Net Promoter Score is technically anything above zero, since this implies that you have more promoters than detractors. Any net promoter score above zero is considered good, with scores above 50 considered exceptional. A negative score implies a user base with stronger negative ... Some experts, like the experts at Retently, break it down further by denoting scores of 0-30 as “good”, scores of 30-70 as “great”, and a score between 70-100 ... Oct 4, 2022 ... For the MSP industry, a good NPS can typically fall between 30 to 70. This range indicates a healthy balance of promoters over detractors ... For example, if you have 50% promoters, and 20% detractors, your NPS would be 30. Conducting Effective Net Promoter Score Surveys: Best Practices. Net Promoter ...