What are the best practices for CCing in customer service?

Jun 6, 2024 ... CC stands for “Carbon copy”. When you put email address(es) in the Cc field, you send a copy of the email to those recipient(s) for their information only. Sep 2, 2024 ... Each CC or BCC message is actually treated as a second recipient who simply receives a copy of the original recipient content. Jul 23, 2023 ... Dynamics 365 Marketing Feature: Keep your team on the loop on your email campaigns without them actually subscribing to your newsletter ... Nov 21, 2023 ... I'm looking at options to restrict the number of recipients in the TO or CC fields when multiple external recipients are added. Apr 10, 2025 ... You can choose to add the address to CC or BCC on emails sent from Splash. This way, you copy your VIP's assistant on the invitation to seal the deal for a ... May 17, 2019 ... CC Recipient, not showing on case. Hello guys,. I am facing the following issue: in case, when I add the quick action "Email", the option to add ... Jul 26, 2022 ... When you want to provide a copy of an agreement to someone who just needs to be carbon copied (CC'd), you can use the Receives a Copy recipient ... Jul 15, 2019 ... My bot will send some emails to several person. There will be more than one person in the CC, but not alwasy the same person. Jan 8, 2021 ... Hi @MMK You can simply click on the “reply” button and add the desired address on the Cc: field. HTH, Martin Using CC is more a matter of etiquette than anything. The general rule is that the “To” field is reserved for the main recipients of your email. Other ...