What is relationship marketing in services?
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what is service Informational
- How can financial services be made more accessible to underserved populations?
- What are the drivers of innovation in financial services? What is the future of financial services?
- How can businesses manage relationships with service intermediaries? What is e-service or online service delivery?
- How can businesses encourage customer participation in service delivery? What are the implications of the lack of ownership in service consumption?
- How can businesses use customer insights to improve their value offering? What is the relationship between the service value proposition and pricing strategy?
- How are organizations leveraging cloud services?
- What are the implications of service perishability for capacity management? How does the heterogeneity or variability of services impact quality control?
- What are the objectives of problem management?
- What are the benefits and challenges of telehealth?
- How can technology help to reduce service variability? What is the role of the customer in the service production process?
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