

What are the benefits of using technology to personalize guest experiences? What is service quality in hospitality and tourism?
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what is service Informational
- What are examples of businesses that offer both goods and services?
- How does a service differ from a product?
- What are the trade-offs between service quality and productivity? What is service automation?
- How can businesses manage moments of truth effectively?
- What are the steps in the change management process?
- What are the opportunities and challenges of using gig workers for service delivery?
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- What lessons can be learned from these examples? How can small service businesses develop a compelling value proposition?
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