What is the hotel's policy on handling complaints?

At Imperial Hotel, you'll find a wide range of facilities and services. If you need assistance, our reception is open 24 hours a day. It is the perfect place to read a book, watch a film, have a drink, enjoy a snack, or simply be and let yourself go wherever your thoughts lead. HOT CROSS POINT SANTA MONICA, Facilities and Exclusives services. Hotel facilities such as pools, shops and exclusive offers. Explore SHIGIRA SEVEN MILES ... Our thoughtful range of facilities and services are designed to make each stay one to remember. Explore the delights of local and international cuisine at the ... A captivating swimming pool forms the heart of the resort, complemented by a separate shallow pool for the delight of children. The Rembrandt offers it all. Full English breakfast and stunning Afternoon Tea are among the hotel's most popular features, along with discounted access to the ... A (day-use) room made for relaxation in Nova Luxury Suites is also available. Here you can relax, choose a book from the library or use the computer during ... Essential Hotel Amenities (Basics Checklist, Toiletries, etc.) · 1. Toiletries · 2. Personal care · 3. Coffee Kit · 4. Tissue box · 5. Bathrobes and slippers · 6. Facilities and Services. SHUTTLE. Our free airport shuttle is available from 04:00 to 05:30 every 10 minutes and from 05:30 to midnight every 20 minutes to and ... Facilities · 1st Floor. Front desk/lobby · Cashless. We accept cashless payments only. · 1st Floor. Self-Check In/Check Out Machines · 1st Floor. Breakfast ...