What are some best practices for using KPIs? How do you troubleshoot when a KPI is not performing as expected?
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- How do you use KPIs to measure employee satisfaction?
- How do you use KPIs to track how sales team performance compares to assigned targets? How do you use KPIs to monitor the rate at which customers continue doing business with your company over a specific period?
- How do you use KPIs to track the cost of goods sold (COGS)? How do you use KPIs to monitor your gross profit margin?
- How do you use KPIs to track the resolution time for customer issues? How do you use KPIs to monitor customer satisfaction with specific products or services?
- How do you use KPIs to measure the adequacy of your working capital?
- How do you use KPIs to track the number of new intellectual property assets your company creates? How do you use KPIs to monitor the speed at which your company can bring new offerings to the market?
- How do you use KPIs to track the percentage of sales opportunities that are won? How do you use KPIs to monitor the number of new leads generated by different marketing channels?
- How do you use KPIs to track the total number of interactions customers have with your company across all available communication channels? How do you use KPIs to monitor the percentage of customer support inquiries that are fully resolved during the customer's initial contact?
- How do you use KPIs to measure the accuracy of your demand forecasting?
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