


Balancing conflicting interests
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what was the problem Informational
- How the success of the monitoring systems was judged What were the contingency plans developed for similar future problems?
- First observable evidence of the issue What information was missing that contributed to the problem?
- How the problem led to changes in official rules or laws What were the societal trends that might have contributed to or been exacerbated by the problem?
- What was inadvertently communicated about the problem What were the opportunities for intervention related to the problem?
- How the way the problem was told affected how it was understood and remembered What were the symbolic meanings associated with the problem?
- Ways in which people or systems dealt with the difficulties What was the role of leadership in addressing the problem?
- Possible disadvantages of the suggested approaches What were the potential benefits of the proposed solutions?
- Financial and other costs associated with the problem What was the return on investment of the solutions implemented?
- Distinctive features
- Steps taken after the immediate issue was addressed How was the success of the problem resolution measured?
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