



What is service management? What are the different types of services?
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is the definition of service Informational
- What is the service recovery paradox?
- What is the role of technology in supporting front office operations? How does the front office contribute to building customer relationships and loyalty?
- Who are the primary employees working in the front office, and what are their roles? How does the front office directly interact with customers?
- How can organizations prioritize which customer feedback to address and act upon? How can frontline employees be empowered to solicit and respond to customer feedback in real-time?
- Are service guarantees suitable for all types of services and industries?
- What is franchising in the service sector?
- What changes have occurred in service delivery and consumption patterns?
- What is demand management in services? What are different demand management strategies?
- What are the dimensions of service quality? What is the SERVQUAL model?
- What are the benefits of using technology in service delivery for both customers and organizations? What are some challenges or risks associated with the increasing reliance on technology in services?
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.