


What are different methodologies for service process improvement (e.g., Lean, Six Sigma)?
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is the definition of service Informational
- What are the key components of a service blueprint (e.g., customer actions, onstage/backstage employee actions, support processes)? Why is service blueprinting a useful tool for service design and operations management?
- What is the impact of cultural differences on service expectations? What is the future of the service sector?
- How can loyalty programs be used to reward and retain valuable customers? How can service organizations handle customer complaints and service failures in a way that strengthens relationships?
- How is automation and artificial intelligence (AI) changing service processes and customer interactions?
- What are some best practices in managing and optimizing front office operations? What is the back office in service operations?
- What are the characteristics of a strong service culture?
- What are the different types of service customers?
- What are the ethical considerations related to data collection and use in services? What is the impact of social media on service organizations?
- What are the different types of service innovation? What are the challenges of service innovation?
- What are the key goals of relationship marketing? What are the different levels of customer relationships that service organizations can build?
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.