



How can technology be integrated into the customer journey and depicted on a journey map?
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is the definition of service Informational
- What is demand management in services? What are different demand management strategies?
- How can organizations effectively communicate their service guarantee to customers?
- What are the ethical considerations related to data collection and use in services? What is the impact of social media on service organizations?
- How can service organizations reduce their environmental impact? What is the definition of an internal service?
- How can organizations prioritize which customer feedback to address and act upon? How can frontline employees be empowered to solicit and respond to customer feedback in real-time?
- What are the different types of service guarantees (e.g., unconditional, specific)? What are the benefits of offering a service guarantee to customers?
- How can a service culture be sustained over time? What is the definition of service leadership?
- What is the role of knowledge in service provision?
- How can the impact of service culture on employee engagement and customer satisfaction be measured?
- What is yield management and how is it used in capacity management? How can service organizations balance capacity with fluctuating customer demand?
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.